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My bank is a BancNet member, why can’t I make Internet Payments from my ATM account?
Your bank may not be enabled yet to make Internet payments. Kindly contact your bank for more information.

What is an ATM/ Debit Card? Is it different from Credit Card?
An ATM Card is issued by a bank and linked to an account holderís savings or checking account.

Yes, it is different from a Credit Card. Payments made with a BancNet ATM card is deducted in real-time from the userís bank account. The accountholder must have sufficient funds in his account in order to make a payment.

What is a BancNet ATM card?
A BancNet ATM card is an ATM card issued by a BancNet member bank or subscriber. You may refer to www.bancnetonline.com and click on ABOUT US to view the complete list of members.

Can BancNet member bank cash cards be used to make Internet payments via BancNet?
Yes. Cash cards of participating member banks may be used to make Internet payments via BancNet.

Do I need to enroll to use my BancNet ATM Card to make Internet payments?
There is no need to enroll or register your BancNet ATM account or card.* You can transact online immediately with your BancNet ATM Card Number and ATM PIN.

* Note: Robinsons Savings Bank ATM cardholders are required to enroll their account by registering at website http://www.robinsonsbank.com.ph or visit branch of account to receive Robinsons Bank 24/7 Cardless Banking Number number and PIN. Kindly enter the last 7 digits of your Robinsons Bank 24/7 Cardless Banking number and PIN issued by your branch of account when transacting at BancNet Online Services.

Where can I find my ATM card number?
Your ATM Card Number is found on the front face of your ATM Card. The ATM Card Number is different from Account Number.


What is a Member Number?
Some BancNet Member Banks require their account holders to input their Member Number when making payments via BancNet Online Services. Member banks that have Member Numbers are Allied Bank, CTBC, Metrobank, Philtrust, RCBC and RCBC Savings Bank.

Why canít I type my ATM Personal Identification Number (PIN)?
Among the security features that we have put in place is to disable of use of keyboard to enter an ATM PIN online. This is to protect you from malicious programs such as keyloggers.

Why are the numbers not in order on the ATM PIN PAD?
This is another security feature we have in place to protect our accountholders from shoulder surfers Ė people who attempt to capture sensitive user information (i.e. ATM PIN) by direct observation such as looking over someoneís shoulder or observing from a distance. The numbers on the PIN Pad are randomized after every session.

How can I check if I have sufficient balance to make a payment?
You may check your balance by visiting www.bancnetonline.com There is no fee to make a balance inquiry.